Payments and Billing
Regular Monthly Billing
The current monthly billing is due on the 20th of each month. If the 20th falls on Saturday or Sunday, customers are still able to pay the net amount of the bill on Monday. In the case of Monday being a holiday, the net amount will still be accepted on Tuesday. Payments that are mailed must be postmarked by the 20th or they are considered late.
Delinquent Bills
All past due amounts must be paid by the 2nd Tuesday of the following month or service is subject to disconnect. As a courtesy to our customers, we mail past due notices on the 25th of each month. If the water service is disconnected, the entire balance due on the account must be paid plus a trip charge and reconnect fee before water service will be restored.
Any services disconnected must be paid by 3 p.m. for service to be reconnected the same day.
Payments
The District accepts a variety of payments. Click on these windows to see details of the payment methods we support.
Cash, Check or Money Order
The Water District accepts cash, check or money order for bill payment. Payments may be mailed or paid at the office through the drive-through window or at the counter. We also have an after-hours drop box for receiving payments after hours. It is not recommended that cash be placed in the drop box.
If paying a past due amount by mail, it is recommended that it is mailed with enough lead time to ensure it is received in the office by the second Tuesday of the following month.
Automatic Withdrawal
The District is now offering the option of bill payment by automatic withdrawal from your checking or savings account. Customers using this payment method will still receive their monthly bill in the mail at the first of the month with the word "DRAFTED" where the amount due should be. The amount to be drafted will be shown on the gray line in the middle of the bill. There is no charge for this service.
The draft is processed once a month on the 10th, and the payment is sent to the customer’s bank account the following day on the 11th; if the 10th is on Friday, customer’s bank accounts will see the payment on the next business day (Monday). If the 10th falls on a Saturday or Sunday, the payment is processed on Monday and the customer’s bank account will be debited on Tuesday, unless Monday is a holiday.
Authorization forms are available at the office for paying accounts in this manner. All signers on the bank account must sign the form and a voided check is required along with the authorization form for verification purposes.
Advance Payments
Many customers prefer to carry a credit balance. Paying ahead gives you the option of not needing to write a check each month, mailing the bill, obtaining a money order or even just ensuring you remember to pay the bill. There are no forms to sign, and you decide the amount you want to pay ahead and have applied as credit to your account. While an account carries a credit balance, the regular statement is mailed out and states “DO NOT PAY”; it still shows the amount of water usage, current amount billed and any remaining credit balance on the account.
Debit & Credit Card Payments
The District has a contract with Collector Solutions, Inc. (CSI) to process debit and credit card payments. CSI carries the contract with the State of Missouri to process all debit and credit card transactions/payments.
You may now pay your bill at the office with your Discover, American Express, MasterCard or Visa card or you may pay from any computer using the following link:
You will be charged a convenience fee for this transaction.
The processing fee for using a card is 2% plus 25¢ on all transactions.
The processing fees are paid directly to the card processor company. The Water District does not receive any of these fees. By accessing this payment system, the user will be leaving the Water District's website and will be directed to the website of the card processor, which is secure and confidential.
This site is not directly connected to our billing software, so you will need to ensure you have your PWSD3 account number, the name on the account and the dollar amount being paid. This information is available on your monthly bill. At the time payment is submitted, you have the option to either print a copy of the receipt or have a receipt emailed to you. Entering the correct information ensures your payment is posted to the correct account.
All payments made by this method are posted to the accounts on the next business day.
NOTICE: FOR THE SECURITY OF CUSTOMERS, NO DEBIT OR CREDIT CARD PAYMENTS WILL BE PROCESSED BY PHONE.
Sewer Service Project
Public Water Supply District #3 amended its Articles of Incorporation in 1998, under the provisions of Section 247 of the Revised Statutes of Missouri to create a common sewer district and treatment facilities as another function in the service to its customers.
As stated in the Petition For Amended Decree Of Incorporation, "a common sewer district and treatment facilities are necessary because residents within Public Water Supply District No. 3 of Laclede County, Missouri, are without a common sewer district and treatment facilities and the Missouri Department of Natural Resources has increased restrictions on individual septic systems. Residents need a method of handling wastewater at a reasonable cost that complies with Missouri Department of Natural Resources regulations."
The boundaries for the sewer district were set as the same boundaries established by the water district.
Currently we serve the following streets, roads and subdivisions:
East 32 Highway from Tower Road to Rose Lawn Drive.
North of Hwy 32 - 2,000 feet down Park Drive; 4,000 feet down Pine Tree
Roads to West - Paradise Drive
Roads South of Highway 32 - Perimeter Lane, Professional Drive, Peak Lane, Pioneer Drive, Primrose Drive, Hickory Hills Subdivision, 4,000 ft. down Pine Tree, Palisades Drive and the Vista Heights Subdivision
The treatment facility is complete with the installation of UV (ultraviolet) equipment.
Water Service Information
Please be aware of these issues.
The following are answers to frequent questions and problems often encountered by our customers.
Winter Freeze
When Winter has arrived that means the possibility of frozen pipes. It has been suggested that a faucet be left dripping to help keep pipes from freezing. Yes, it does work. Yes, you may have a higher water bill. But which is worse -- a higher water bill or paying a plumber to replace broken water pipes?
If you decide to leave water dripping on those frigid days and nights, consider placing a bucket under the faucet to catch the water to "recycle" it. The captured water may then be used to water animals or plants, which might help you feel the water is not wasted. Placing a towel or washing cloth over the container may help with the noise of the "drip-Drip-DRIP.
If you are not planning to stay at your house because of a power outage, please contact the district office and plan to have your water shut off at the meter so that in the event of a water pipe freezing and busting, your house will not flood. There is no charge for this service if you make sure to let us know it is for weather purposes. You will still receive a minimum monthly bill, but again, it is still cheaper than a plumber.
If you have a "shut off valve" at your home, you can shut the water off there, however, you will still have the possibility of the line freezing/busting from the meter to the house. If you decide to shut off at the meter yourself, do not force shut off at meter. If it is not easily moved, please give us a call to turn it off for you. There is no charge for doing this.
Meter Leak Detector
On the face of the meter on the lower right side, there is a small dial that is red. This is called a leak detector. If you are sure that the water is off in the house and that little red dial is moving, there is water going through the meter somewhere. It might be a sticking toilet, a dripping faucet, or a water hose that is not fully shut off causing the dial to move. If it is just a small "drip" leak, it might not move very fast.
Meter Lid 'Locked'?
The plastic lids are not as heavy as the metal ones even with the "radio" attached. The lids have a "lip" which helps secure them to the meter pit. See the item below for "locking" and "unlocking" your meter lid.
We have started using locking lids, so if you are not able to remove them, please contact the District.
Meter Lids -vs- Lawnmowers
The new meter lids are made of heavy plastic, and lawnmowers seem to love to eat them. Please do not run over the lids. We strongly advise you to make sure that your meter lid is securely tightened before you mow. If you should accidentally run over your meter lid and damage it, please let us know so it may be replaced. A damaged meter lid may cause problems in the cold of winter.
Water Usage - Spring & Summer
Along with spring and summer comes vegetable and flower gardens, watering the lawn and filling swimming pools. For many of us, it is hard to judge how much water, in terms of gallons, comes out of the water hose when watering.
Before you water or fill the pool for the first time this year, jot down the reading on your meter, then fill the pool or do your watering. When finished, read the meter again. This will give you an idea of how much extra water was used.
Be sure to secure the meter lid down after each time you read the meter.
Consumer Confidence Report (CCR)
Every year the State of Missouri, Department of Natural Resources, Public Drinking Water Branch, requires water districts to provide customers with a "water quality report". The report is available by April of each year. The Water District will include a note on all customer bills in June advising that the report is available on the District’s website.
You can also view the latest report using Adobe Acrobat or a browser from the link on our home page.
Welcome to the Website of
Laclede County Public Water Supply District #3
23006 Paradise Dr. ♦ Lebanon MO 65536 ♦ (417) 532-4525
Our History
Public Water Supply District #3 was officially formed on January 2, 1968, following a special election held on December 30, 1967, with a total of 95 people voting in the election to form the water district in accordance with Chapter 247 of the Revised Statutes of Missouri.
On October 16, 1970, a groundbreaking ceremony was held to start the construction of 2 wells and 70 miles of pipe which resulted in the District being able to provide a connection to 411 customers for water service. Funding for the initial construction was provided by an FHA loan in the amount of $464,500 and a grant of $54,000.
The original Board members for the District were President Hugh V. Corry, and board members Junior Kelso, Clayton Hill, Francis Massey and Bert Jones.
Over the past 40 years through the aid of loans, grants and bond refinancing, the District has grown and now consists of 8 wells, 10 storage tanks and 2 booster pumping stations. The District now serves over 2500 customers.
In January of 2007, construction of a sewer system in the Hickory Hills and East 32 Highway area, referred to as Phase I, began with loans and grants from various agencies.
Board Members
| District | Member |
|---|---|
| 1 | Ivan Day |
| 2 | Brad Caudle |
| 3 | Teddy Jemes |
| 4 | Paul DeVasure |
| 5 | Mike Goans |
Employees
| Position | Name |
|---|---|
| District Manager | Aaron Wrinkle |
| Office Manager | Lisa Carr |
| Billing Clerk | Megan Bunch |
| Service Tech | Norman Cunningham |
| Service Tech | Tyler Green |
| Service Tech | Danny Sheets |
Welcome to the Website of
Laclede County Public Water Supply District #3
23006 Paradise Dr. ♦ Lebanon MO 65536 ♦ (417) 532-4525
Our History
Public Water Supply District #3 was officially formed on January 2, 1968 following a special election held on December 30, 1967 with a total of 95 people voting in the election to form the water district in accordance with Chapter 247 of the Revised Statutes of Missouri.
On October 16, 1970 a ground breaking ceremony was held to start the construction of 2 wells and 70 miles of pipe which resulted in being able to provide the connection of 411 customers for water service. Funding for the initial construction was provided by an FHA loan in the amount of $464,500 and a grant of $54,000.
The original Board members for the District were President Hugh V. Corry, and board members Junior Kelso, Clayton Hill, Francis Massey and Bert Jones.
Over the past 40 years through the aid of loans, grants and bond refinancing, the District has grown and now consists of 8 wells, 10 storage tanks and 2 booster pumping stations. The District now serves approximately 2500 customers.
In January of 2007, construction of a sewer system in the Hickory Hills and East 32 Highway area, referred to as Phase I, began with loans and grants from various agencies (see the "Sewer" heading for more information on this project.
Board Members
| District | Member |
|---|---|
| 1 | Ivan Day |
| 2 | Brad Caudle |
| 3 | Teddy Jemes |
| 4 | Paul DeVasure |
| 5 | Mike Goans |
Employees
| Position | Name |
|---|---|
| District Manager | Aaron Wrinkle |
| Office Manager | Lisa Carr |
| Billing Clerk | Hila Prock |
| Service Tech | Norman Cunningham |
| Service Tech | Tyler Green |
| Service Tech | Danny Sheets |