Payments and Billing
Regular Monthly Billing
The current monthly billing is due on the 20th of each month. If the 20th falls on Saturday or Sunday, customers can still pay the net amount of the bill on Monday. In the case of Monday being a holiday, the net amount will still be accepted on Tuesday. Payments that are mailed must be postmarked by the 20th also.
Delinquent Bills
Any past due amount not paid by the 2nd Tuesday of the following month is considered delinquent and is subject to cut-off. If water service is cut-off, the entire amount due plus a trip charge and reconnect fee will be required to be paid before water service will be restored.
Any services disconnected must be paid by 3 p.m. if service is to be reconnected that day.
Click on these windows to see details of the payment methods we support.
Cash, Check or Money Order
The Water District accepts cash, check or money order for bill payments. Payments can be mailed or paid at the office through the drive-through window or at the counter. We also have an after hours drop box for receiving payments after hours. It is not recommended that cash be placed in the drop box.
Automatic Withdrawal
The District is now offering the option of bill payment by automatic withdrawal from your checking or savings account. Customers using this payment method will still receive their monthly bill in the mail at the first of the month with the word "DRAFTED" where the amount due should be. The amount to be drafted will be shown on the gray line in the middle of the bill.
The drafting is done once a month on the 10th. If the 10th is on Friday, accounts will still be processed for the next working business day (Monday). If the 10th falls on a Saturday or Sunday, the processing of the ACH will be done in the office on Monday and your account will be debited on Tuesday, unless Monday is a holiday.
Authorization forms are available at the office for paying accounts in this manner. All signers on the account must sign the form and a voided check is required with the authorization form.
Advance Payments
Paying ahead gives you the option of not having to write a check each month, mail the bill, get a money order or just remember to pay the bill. There are no forms to sign and you decide the amount you want to pay ahead to be applied as a credit to your account. For the following months, the regular statement is mailed out which shows the amount of water usage, current billing and shows the credit balance on the account, if any.
Debit & Credit Card Payments
The District has contracted with Collector Solutions, Inc. (CSI) to start taking debit and credit card payments. CSI received the contract with the State of Missouri to handle all of their debit and credit card transactions/payments.
You can now pay your bill at the office with your Discover, American Express, MasterCard or Visa card or you can pay from any computer using the following link:
You will be charged a convenience fee for this transaction.
Fee for card usage is 2% plus 25¢ on all transactions.
The convenience fees are being paid directly to the card processor company. The Water District does not receive any of the convenience fees. By accessing this payment system, the user will be leaving the Water District's website and will be connected to the website of the card processor, which uses a secure and confidential website.
You will need to have your account number and the name that is listed on the account. You also have the option to have a receipt emailed to you or you can print the receipt off at the time the payment is made.
All payments made by this method will be posted the next business day.
NOTICE: FOR SECURITY OF CUSTOMERS, NO DEBIT OR CREDIT CARD PAYMENTS WILL BE PROCESSED BY PHONE.