After Hours Calls

If you need after-hours service for a water emergency, please call the office phone number to obtain the contact information of the current service staff "on-call". The service staff is on call on a rotating basis each week and weekend.

Contact Information

Make sure your contact information is current. Many people have dropped their land lines and only use cell phones; we may not have that number in our files.

The District asks all customers to please contact the office to make sure we have a current phone number in the system for various reasons, including:

• High Usage: A "High Usage Report" is printed each month while billing is being processed. The report is checked and as a courtesy, we will try to contact customers if their usage is extremely high. This courtesy gives them advance notice to check for a leak they may be unaware of, or to just let them know they will be receiving a higher-than-normal bill.
• Scheduled Shut-off Maintenance: If we have a scheduled maintenance shutoff for an area, we will try to notify customers in advance so they can arrange their schedules or special needs before the water is shut-off. We encourage customers to enroll in our new notification system to receive updates regarding a scheduled shut-off.
• Emergency repair shutoffs: Generally, we are unable to notify customers of the situation ahead of time. Please know that when emergencies happen, we will do our best to ensure your service is not interrupted any longer than necessary. Once again, we encourage customers to enroll in our new notification system for updates on emergency situations.

• Courtesy Contact: The office staff may on occasion have questions or information requiring us to contact the customer in a timely manner regarding their account.