** BE CAREFUL **
This is the website for Laclede Co PWSD #3
Please make payments only for this water district through the links on this website on the Payments page.
Payments for other water districts should not be made here, and will not be forwarded to another district.
Making a payment through any service such as doxo.com is done entirely at your risk.
If you make a payment through any other on-line payment service they must make sure the payment will arrive in our office by the due date.
Payments and Billing
Regular Monthly Billing
The current monthly billing is due on the 20th of each month. If the 20th falls on Saturday or Sunday, customers can still pay the net amount of the bill on Monday. In the case of Monday being a holiday, the net amount will still be accepted on Tuesday. Payments that are mailed must be postmarked by the 20th also.
Delinquent Bills
Any past due amount not paid by the 2nd Tuesday of the following month is considered delinquent and is subject to cut-off. If water service is cut-off, the entire amount due plus a trip charge and reconnect fee will be required to be paid before water service will be restored.
Any services disconnected must be paid by 3 p.m. if service is to be reconnected that day.
Click on these windows to see details of the payment methods we support.
Cash, Check or Money Order
The Water District accepts cash, check or money order for bill payments. Payments can be mailed or paid at the office through the drive-through window or at the counter. We also have an after hours drop box for receiving payments after hours. It is not recommended that cash be placed in the drop box.
Automatic Withdrawal
The District is now offering the option of bill payment by automatic withdrawal from your checking or savings account. Customers using this payment method will still receive their monthly bill in the mail at the first of the month with the word "DRAFTED" where the amount due should be. The amount to be drafted will be shown on the gray line in the middle of the bill.
The drafting is done once a month on the 10th. If the 10th is on Friday, accounts will still be processed for the next working business day (Monday). If the 10th falls on a Saturday or Sunday, the processing of the ACH will be done in the office on Monday and your account will be debited on Tuesday, unless Monday is a holiday.
Authorization forms are available at the office for paying accounts in this manner. All signers on the account must sign the form and a voided check is required with the authorization form.
Advance Payments
Paying ahead gives you the option of not having to write a check each month, mail the bill, get a money order or just remember to pay the bill. There are no forms to sign and you decide the amount you want to pay ahead to be applied as a credit to your account. For the following months, the regular statement is mailed out which shows the amount of water usage, current billing and shows the credit balance on the account, if any.
Debit & Credit Card Payments
The District has contracted with Collector Solutions, Inc. (CSI) to start taking debit and credit card payments. CSI received the contract with the State of Missouri to handle all of their debit and credit card transactions/payments.
You can now pay your bill at the office with your Discover, American Express, MasterCard or Visa card or you can pay from any computer using the following link:
You will be charged a convenience fee for this transaction.
Fee for card usage is 2% plus 25¢ on all transactions.
The convenience fees are being paid directly to the card processor company. The Water District does not receive any of the convenience fees. By accessing this payment system, the user will be leaving the Water District's website and will be connected to the website of the card processor, which uses a secure and confidential website.
You will need to have your account number and the name that is listed on the account. You also have the option to have a receipt emailed to you or you can print the receipt off at the time the payment is made.
All payments made by this method will be posted the next business day.
NOTICE: FOR SECURITY OF CUSTOMERS, NO DEBIT OR CREDIT CARD PAYMENTS WILL BE PROCESSED BY PHONE.
Sewer Service Project
Public Water Supply District #3 amended its Articles of Incorporation in 1998, under the provisions of Section 247 of the Revised Statutes of Missouri to create a common sewer district and treatment facilities as another function in the service to its customers.
As stated in the Petition For Amended Decree Of Incorporation, "a common sewer district and treatment facilities are necessary because residents within Public Water Supply District No. 3 of Laclede County, Missouri, are without a common sewer district and treatment facilities and the Missouri Department of Natural Resources has increased restrictions on individual septic systems. Residents need a method of handling waste water at a reasonable cost that complies with Missouri Department of Natural Resources regulations."
The boundaries for the sewer district were set as the same boundaries established by the water district.
For the past several years, the District's Board members and staff have worked diligently to procure the necessary funding through loans and grants from various agencies -- USDA Rural Development, Community Development Block Grant and the Missouri Department of Natural Resources.
As of 2006, the sewer project, Phase I, had received obligated loans in the amount of $2,074,000 and grants in the amount of $2,910,000 plus contributions from the District in the amount of $190,244 making total funding for this project $5,174,244.
The project was bid out and contracts signed in December of 2006 with construction to begin on the treatment facility in January 2007 and the construction of the lines in February 2007.
We appreciate everyone's patience in this project and would like to say "Thanks" to all parties involved that have helped the District get this project progressing further into reality for the betterment of our community.
Phase I Boundaries
Phase I will improve sewer conditions for approximately 316 customers in our Water District. The area of Phase I covers the following streets, roads and subdivisions:
East 32 Highway from Tower Road to Rose Lawn Drive.
North of Hwy 32 - 2,000 feet down Park Drive; 4,000 feet down Pine Tree
Roads to West - Paradise Drive
Roads South of Highway 32 - Perimeter Lane, Professional Drive, Peak Lane, Pioneer Drive, Primrose Drive, Hickory Hills Subdivision, 4,000 ft. down Pine Tree, Palisades Drive and the Vista Heights Subdivision
Treatment Plant
The treatment facility is complete with the installation of the UV (ultra violet) equipment.
The lines and new septic tanks have been set for all areas from Tower Road and all streets to Pine Tree, plus continuing East on Highway 32.
The homes and businesses in this region of the District are now fully connected for the treatment of wastewater.
Water Service Information
Please be aware of these issues.
Following are answers to questions that are frequently asked of our staff, and problems that are commonly encountered by our customers.
Winter Freeze
When Winter has arrived that means possibly having frozen pipes. It has been suggested that a faucet be left dripping to help keep pipes from freezing. Yes, it works, however, you have a higher water bill, but which is worse -- a higher water bill or calling a plumber to replace water pipes?
If you decide to leave water dripping on those really cold days and nights, perhaps placing a bucket under the faucet to catch the water to "recycle" by using to water animals or plants might make you feel like the water wasn't wasted. Placing a towel or wash cloth over the container helps with the noise of the "drip-Drip-DRIP.
If you are not planning on staying at your house because of a power outage, please contact the district office and make arrangements to have your water shut off at the meter so that in the event of a water pipe freezing and busting, your house won't be flooded and froze too. There is no charge for this service, just make sure that you let us know it is for weather purposes. You will still receive a minimum monthly bill, but again, it's still cheaper than a plumber.
If you have a "shut off valve" at your home, you can shut the water off there, however, you will still have the possibility of the line freezing/busting from the meter to the house. If you decide to shut off at the meter yourself, do not force shut off at meter. Please give us a call to turn off for you. There is no charge for doing this.
Meter Leak Detector
On the face of the meter on the lower right side, there is a small dial that is red. This is called a leak detector. If you are sure that the water is off in the house and that little red dial is moving, there is water going through the meter somewhere. If a toilet is sticking, a faucet is dripping, a water hose is not shut off good, the dial will move. If it is just a small "drip" leak, it might not move very fast.
Meter Lid 'Locked'?
The plastic lids are not as heavy as the metal ones were even with the "radio" attached. The lids have a "lip" which helps secure them to the meter pit. See the item below for "locking" and "unlocking" your meter lid.
We have started using locking lids, so if you are not able to remove, please contact the District.
Meter Lids -vs- Lawnmowers
The new meter lids are made of heavy plastic and lawn mowers just seem to love to eat them. Please do not run over the lids. We strongly suggest that you make sure that your meter lid is securely tightened before you mow.
Water Usage - Spring & Summer
Along with spring and summer comes vegetable and flower gardens, watering the lawn and filling swimming pools. For most of us, it's hard to judge how much water, in terms of gallons, comes out of the water hose when watering.
Before you water or fill the pool for the first time this year, jot down the reading on your meter, then fill the pool or do your watering. When you are finished, read the meter again. This will give you an idea of how much extra water is being used.
Be sure to secure the meter lid down after each time you read the meter.
Consumer Confidence Report (CCR)
Every year water district's are required by the State of Missouri, Dept. of Natural Resources, Public Drinking Water Branch to provide customers with a "water quality report".
The Water District will be mailing this report to all customers with the next billing following the report release.
You can also view the latest report using Adobe Acrobat or a browser by going to our Blog, which always has the most recent report.